Solutions
Agentic AI across every customer conversation.
We aren't a one-year-old AI startup retrofitting a chatbot into a contact centre. Graia is built by people who have spent decades inside enterprise contact centres - running operations, integrating Genesys, NICE, Avaya and Five9, and deploying the earliest generations of conversational AI in production. Deep CX and CCaaS expertise comes first; AI is the layer we add on top, where it genuinely moves the numbers.
A real‑time AI copilot
for every agent.
Buzzeasy AI Agent Assist gives every human in your contact center the right information at the right moment - grounded in your knowledge base, your policies, and the live conversation.
- Next‑best‑action sourced from your knowledge, not the open internet
- Live coaching and whisper guidance during calls
- AI‑generated summaries, notes and wrap‑up - automatically
- AI‑powered translation and writing tools across channels
What Agent Assist actually does.
Next‑best‑action
Proactive, contextual recommendations drawn from your scripts, compliance guidelines and knowledge base - so agents stop searching and start solving.
Live coaching
Whisper guidance and real‑time prompts help agents handle objections, follow disclosures and apply the right policy on the first try.
Writing tools
Rewrite, summarise, translate and tone‑shift agent‑drafted replies inline - across email, chat and case notes.
Automated wrap‑up & notes
Conversation summaries with issue description, steps taken and final resolution - captured the moment the call ends.
AI‑powered translation
On‑demand translation inside the agent workspace, on every channel - even when you don't need full live call translation.
AI summaries
Long histories become two sentences. Supervisors and downstream teams pick up context instantly.
Quick actions
"Please wait while I check your account…" with a single click - saving seconds on every call and removing filler.
Works with your CCaaS
Agent Assist deploys standalone or layers on top of Genesys, NICE CX, Avaya, Five9 - no migration required.
The outcomes that move the business.
What enterprise CX, ops and tech leaders actually measure - and what Graia changes.
Faster handle times, higher FCR
Next‑best‑action and quick actions turn minutes of search into one‑click answers.
Consistent, compliant replies
Script‑locked suggestions ensure mandatory disclosures are delivered verbatim, every time.
Lower cognitive load
Less typing, fewer errors, less stress - the actual drivers of agent churn.
Better onboarding
New hires ramp faster with a copilot that knows your policies as well as your tenured team does.
Give every agent a co‑pilot they'll never want to work without.
Drop Agent Assist into your existing workspace, or run it inside the full Graia CCaaS suite.