Empower the Human.
Elevate the Experience.
GraiaCX is the Agentic Omni-Channel platform that combines all-in-one contact center functionality with deeply empathetic AI - delivering authentic, elevated experiences that scale across voice, video, chat, email and social messaging.
Trusted by the world's most demanding brands
One agentic stack. Every contact center surface.
Deploy the full Graia CCaaS suite, or layer individual modules on top of the contact center you already run.
Conversational Agent
An LLM‑powered agentic bot that understands intent, takes action through your systems, and escalates to humans seamlessly - across voice, chat and email.
ExploreLive Call Translation
Real‑time voice translation in 100+ languages and dialects. Plug into Genesys, NICE CX, Avaya - no rip‑and‑replace, no bilingual hiring spree.
ExploreAgent Assist
Next‑best‑action, live coaching, AI summaries and quick actions sourced from your knowledge base - agents become faster, more accurate, more confident.
ExploreEfficiency at the expense of empathy.
Traditional CCaaS wasn't built for the AI era. Fragmented systems create disjointed journeys, your best agents burn out, and customers walk away frustrated.
Disconnected channels
Fragmented customer journeys and no single customer view across voice, chat, email and messaging.
Agent burnout
High attrition driven by repetitive tasks, high cognitive load, and brittle, decade-old tooling.
Negative ROI
Rising headcount costs and inefficient tools erode profitability - even as expectations climb.
Unify Experience.
Empower People. Drive Growth.
One unified Agentic CCaaS platform - voice, video, chat, email and social messaging - with empathetic AI at the core of every interaction.
Empathy & Output
Our conversational AI grasps context and emotion - not just keywords - to autonomously resolve up to 80% of routine inquiries across voice, chat and email.
Empower & Assist
A real‑time AI partner provides coaching, next‑best‑action suggestions, and multilingual support - tripling agent efficiency on what matters most.
Trust & Performance
Hybrid Flows combine conversational AI with deterministic logic, ensuring high‑stakes processes are followed with 100% compliance and full auditability.
The right outcomes - for every seat at the table.
For CX Leaders
Scale emotional intelligence.
Stop losing customers to disconnected, robotic interactions. Deliver a consistent, brand‑defining experience that builds loyalty across every channel and language.
For COO'S
Turn the cost center into a profit engine.
Boost agent productivity 2× and reach a 60%+ automation rate - with rising, not falling, CSAT. Translation in software replaces a 25–50% wage premium for bilingual talent.
For Technology Leaders
Deploy enterprise‑grade AI without lock‑in.
An agnostic architecture supporting any LLM, any cloud, and open APIs. Drops into Genesys, NICE CX, Avaya, Five9 - and ships with the developer portal your team needs.
Live voice translation
With brand phrase lists
Typical after 4–6 weeks
With Agentic CCaaS in production
Build your digital workforce.
Talk with a Graia specialist about applying Agentic AI to your contact center - and get a custom ROI analysis for your business.